Frequently Asked Questions
If you have any questions, please feel free to contact us service@dwave.cc
On the Enterprise plan, use “Enterprise Custom Summary Templates.” Admins can define 1–3 company-standard templates (including required custom sections and formats) to ensure outputs meet standards. For additional template counts or advanced onboarding support, contact: service@dwave.cc
Review your templates and delete less-used ones to free up quota, or upgrade to a higher plan for more capacity. See Plans & Pricing: https://ink.dwave.cc/en-US/pricing
Yes. For example, on the Basic plan you can create 3 Custom Summary Templates; if you already have 3 and delete 1, you can create 1 new template.
If that's still not enough, delete less-used templates or upgrade (Plans & Pricing: https://ink.dwave.cc/en-US/pricing).
No. Templates are generation specs; deleting them won't affect existing meeting content. If needed, you can copy from a default template again.
Yes. Put fields, examples, naming rules, and default sentences (when data is missing) into a Custom Section prompt; the AI will output to spec.
Tips:
- Specify format clearly.
- Define what to extract and evaluation criteria.
- Add a "no data" default sentence.
Editability:
- Meeting Concept (user-entered, up to 500 characters);
- Brief/Outline/Key Points/Action Items (system-generated; can toggle on/off; section names fixed);
- Custom Sections (free-form prompts; up to 3; each prompt up to 500 characters).
Can turn on/off: Brief, Outline, Key Points, Action Items
Can reorder by drag & drop: Brief, Outline, Key Points, Action Items, Custom Sections
Only use Custom Sections? Yes—keep "Meeting Concept" and your "Custom Sections" and turn off the others.
We made AI summary outputs predictable and editable with a modular structure. The system offers multiple preset scenario templates; you can also create "Custom Summary Templates" to fit different meeting types and writing styles.
A template includes six sections: Meeting Concept, Brief, Outline, Key Points, Action Items, and Custom Sections. The AI outputs according to the sections and order you set.
Multiple built-in scenarios (e.g., General Meetings, Product, Sales, Education, Healthcare, Interview/Research, …).
Briefly describe the meeting background, goals, and applicable scenarios (e.g., "Cross-department product review focusing on decisions and ownership"). This helps the AI correctly understand the template’s purpose.
Copy a "Default Template" and then adjust it; or click "New Template" to create one from scratch. Both methods let you quickly manage templates in the list.
After you select a template for a meeting, the AI generates the summary according to that template's sections (e.g., Outline, Key Points, Action Items, Custom Sections…).
The same template can be applied to different recordings/meetings to keep outputs consistent.
If you didn’t enable live captions during the meeting, the processing time for converting audio to a transcript typically takes less than one-tenth of the meeting’s duration.
If you’ve been waiting longer than that, please contact Meeting Ink support or your account representative for assistance.
No matter whether you're using the Meeting Ink Web version or the mobile app, your recording is saved locally on your device.
If a transcript wasn't generated, it’s usually due to an unstable internet connection.
To fix this, go to your Meeting List, select the meeting, and tap "Retry". The meeting recording will then begin reprocessing and the transcript will be generated.
Yes, that’s possible!
Please inform your IT/network administrator that your company network needs to allow inbound and outbound traffic on port 3478 over both UDP and TCP.
(If your IT team needs to whitelist specific IP addresses, please contact your Meeting Ink account representative for details.)
Yes, you can download text files and subtitles to your hard drive. We offer export functionality, making it easy to save meeting records to your device for later review or further processing.
Supported file formats include MP3 and WAV, with a size limit of 2GB. The length of audio files depends on your subscription plan.