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Frequently Asked Questions

If you have any questions, please feel free to contact us service@dwave.cc

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Why can't I log in? Is my password invalid?

Please ensure that your account/password is entered correctly. You can also try resetting your password through "Forgot Password." If you still cannot log in, please contact us at service@dwave.cc for assistance.

What if I forget my password?

If you are already a DeepWave member, click "Forgot Password" and enter your registered email address. The system will send a password reset link to your email. Log in with the new password to use the service normally.

Did not receive the registration verification email?

When registering as a Meeting Ink member, the system automatically sends a verification email. If not received, it might be flagged as spam. Please check the spam folder for the email from DeepWave.

Do I need to be a member to use services?

Yes, to ensure your data security and permission control, membership is required for the full service experience.