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Frequently Asked Questions

If you have any questions, please feel free to contact us service@dwave.cc

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My meeting data will not be used for training, right?

Correct, even if you are using the free version, your meeting data is protected under our data protection policy and will not be used for any training purposes. Please feel free to use it with confidence.

How does the audio processing platform use my data?
  • DeepWave's audio processing platform stores your membership registration and usage records, including but not limited to account, password, email address, and separated records.
  • Your meeting record texts and audio files are securely stored in Azure cloud servers and will never be used for other purposes (including model training). We ensure high security and protect your meeting record files from being used for AI training.
  • Your information security is our top priority. We will handle your data carefully and not use it for other purposes.
  • Your payment information is processed through Google, Apple, PayPal, or NewebPay's online transaction systems. DeepWave does not access or store your credit card details. Please rest assured.
Where does the service operate?
  • The DeepWave audio processing platform is currently hosted on Azure and AWS cloud services, providing high-quality service 24/7 all year round.
  • For enterprise users with security restrictions or procurement considerations, we also offer on-premises or private cloud options. Feel free to inquire via email.