We sincerely apologize! Please contact us, and our team will assist you as soon as possible.

• Email: service@dwave.cc

You can cancel your subscription at any time, and the method will vary depending on the platform you subscribed through:

Cancel Subscription:

1. Log in to the DeepWave Member Center and navigate to the Subscription Status page.
2. Click "Cancel Subscription."

Android (Google Play Store) Cancellation Instructions:

• Visit the Google Play Store - How to cancel or change subscriptions.

Apple (iOS Devices) Cancellation Instructions:

• Refer to Apple Support - How to cancel subscriptions on the App Store.

PayPal Cancellation Instructions:

• Visit PayPal Help Center - How to cancel a recurring payment or automatic billing agreement.

Important Notes:

• After canceling your subscription, the service will continue until the current billing cycle ends.
• If you have any questions or encounter issues during the cancellation process, please contact the respective customer service for further assistance.

No, refunds are not provided for subscription cancellations.

Canceling a subscription stops automatic renewals for the next billing cycle but does not affect the current paid service period.

Already Paid Services:

You can continue to use the service until the subscription period ends. For example, if your subscription cycle is from the 1st to the 31st and you cancel on the 15th, you can still use the service until the 31st.

No Refund for Unused Portions:

Even if the service is not fully utilized within the subscription period, no refunds will be provided.

Special Refund Situations:

• Some platforms may allow refund applications based on their refund policies. For example, Google Play or App Store’s special refund mechanisms. You can check the following support pages for more information:
• Google Play
• Apple
• PayPal

App:

• Payment is made via in-app purchase. For related regulations, please visit your mobile platform service provider's website.

Web:

• We support online payment through PayPal and credit cards. Please note that PayPal charges in USD and is only available outside Taiwan.
• Credit card payments support users in Taiwan and globally. Please use VISA, MASTER, or JCB credit or debit cards for payment.

We use a subscription-based model. For detailed pricing information, please visit our pricing page: https://ink.dwave.cc/