Yes. They’re interchangeable—sign in with the same account and your entitlement and expiration date stay in sync across platforms, with no extra payment required.

In-app subscriptions are billed and processed by the app stores.

 Apple / Google charge developers platform and payment processing fees, so in-app prices reflect those costs.

Direct purchases on the official website don't include that platform fee and can often be cheaper.

Actual prices may vary by currency, taxes, or promotions.

We recommend purchasing on the official website:

1. Log in to the official website with the same account
2. Choose a plan and complete payment
3. Return to the app and sign in with the same account; your benefits will sync automatically (no extra payment).

Quick link: Go to website subscription

Payment channels are different, so you can’t switch directly. You’ll need to:

• First cancel your current in-app subscription (this won’t affect access for the period you’ve already paid for).
• After it expires, re-subscribe on the official website.

Cancel on iOS: iPhone "Settings" → Apple ID → "Subscriptions"

Cancel on Android: Google Play Store → account icon (top right) → "Payments & subscriptions" → "Subscriptions"

No. After canceling, you can continue to use the service until the paid-through date. Once it expires, purchase on the website to continue seamlessly.

On the Enterprise plan, use “Enterprise Custom Summary Templates.” Admins can define 1–3 company-standard templates (including required custom sections and formats) to ensure outputs meet standards. For additional template counts or advanced onboarding support, contact: service@dwave.cc

Review your templates and delete less-used ones to free up quota, or upgrade to a higher plan for more capacity. See Plans & Pricing: https://ink.dwave.cc/en-US/pricing

Yes. For example, on the Basic plan you can create 3 Custom Summary Templates; if you already have 3 and delete 1, you can create 1 new template.

If that's still not enough, delete less-used templates or upgrade (Plans & Pricing: https://ink.dwave.cc/en-US/pricing).

No. Templates are generation specs; deleting them won't affect existing meeting content. If needed, you can copy from a default template again.

Yes. Put fields, examples, naming rules, and default sentences (when data is missing) into a Custom Section prompt; the AI will output to spec.

Tips:

• Specify format clearly.
• Define what to extract and evaluation criteria.
• Add a "no data" default sentence.

Editability:

• Meeting Concept (user-entered, up to 500 characters);
• Brief/Outline/Key Points/Action Items (system-generated; can toggle on/off; section names fixed);
• Custom Sections (free-form prompts; up to 3; each prompt up to 500 characters).

Can turn on/off: Brief, Outline, Key Points, Action Items

Can reorder by drag & drop: Brief, Outline, Key Points, Action Items, Custom Sections

Only use Custom Sections? Yes—keep "Meeting Concept" and your "Custom Sections" and turn off the others.

We made AI summary outputs predictable and editable with a modular structure. The system offers multiple preset scenario templates; you can also create "Custom Summary Templates" to fit different meeting types and writing styles.

A template includes six sections: Meeting Concept, Brief, Outline, Key Points, Action Items, and Custom Sections. The AI outputs according to the sections and order you set.

Multiple built-in scenarios (e.g., General Meetings, Product, Sales, Education, Healthcare, Interview/Research, …).

Briefly describe the meeting background, goals, and applicable scenarios (e.g., "Cross-department product review focusing on decisions and ownership"). This helps the AI correctly understand the template’s purpose.

Copy a "Default Template" and then adjust it; or click "New Template" to create one from scratch. Both methods let you quickly manage templates in the list.

After you select a template for a meeting, the AI generates the summary according to that template's sections (e.g., Outline, Key Points, Action Items, Custom Sections…).

The same template can be applied to different recordings/meetings to keep outputs consistent.

If you didn’t enable live captions during the meeting, the processing time for converting audio to a transcript typically takes less than one-tenth of the meeting’s duration.

If you’ve been waiting longer than that, please contact Meeting Ink support or your account representative for assistance.

No matter whether you're using the Meeting Ink Web version or the mobile app, your recording is saved locally on your device.
If a transcript wasn't generated, it’s usually due to an unstable internet connection.

To fix this, go to your Meeting List, select the meeting, and tap "Retry". The meeting recording will then begin reprocessing and the transcript will be generated.

Yes, that’s possible!

Please inform your IT/network administrator that your company network needs to allow inbound and outbound traffic on port 3478 over both UDP and TCP.

(If your IT team needs to whitelist specific IP addresses, please contact your Meeting Ink account representative for details.)

Unexpected interruptions during recording may be caused by the following factors:

• Phone system power management: Some mobile devices automatically stop background recording to save battery or memory when the app is not in the foreground.
• Unstable or disconnected network: If your internet connection is unstable, the app may fail to sync properly during recording, which can affect how the recording is saved or uploaded.
• Missing app permissions: Make sure the app has been granted permission to access the microphone and storage. Without these permissions, recording may not function properly.
• Usage limits based on your subscription plan: If you're on a free or limited plan, recording may stop automatically once your usage limit is reached.

Recording limits by plan:

How to prevent unexpected interruptions:

• Keep the app running in the foreground while recording to reduce the chance of the system force-closing it.
• Check your phone’s battery and memory management settings, and set Meeting Ink to “Unrestricted” or “No restrictions.”
• Ensure a stable internet connection throughout the recording to avoid upload or sync issues.
• Check your subscription status. If you’ve reached your usage limit, consider upgrading your plan for longer recording time.

Yes — the Meeting Ink app is designed to continue recording even when your phone screen is off.

However, please note that some phone models and brands have their own system-level power management policies. These may automatically close background apps, which can interrupt the recording or even cause data loss.

To ensure a smooth recording experience, we recommend:

• 🔹 Keep the app screen open during recording whenever possible.
• 🔹 Avoid enabling battery saver mode while recording.
• 🔹 After recording, make sure the file has been saved and uploaded successfully.
• 🔹 Check your phone’s battery and memory management settings, and add Meeting Ink to the "exceptions" or "allowed to run in background" list to reduce the risk of the app being automatically closed by the system.

To ensure Meeting Ink functions properly, you need to open the following port in the firewall:

• 3478/UDP

You may contact your organization’s network administrator to configure this setting.

Absolutely not. Regardless of which Meeting Ink plan you’re using — including the free version — your meeting data is fully protected under our data protection policy. It is never used for training any AI models. You can use Meeting Ink with full confidence.

Please ensure that your account/password is entered correctly. You can also try resetting your password through "Forgot Password." If you still cannot log in, please contact us at service@dwave.cc for assistance.

If you are already a DeepWave member, click "Forgot Password" and enter your registered email address. The system will send a password reset link to your email. Log in with the new password to use the service normally.

When registering as a Meeting Ink member, the system automatically sends a verification email. If not received, it might be flagged as spam. Please check the spam folder for the email from DeepWave.

Yes, to ensure your data security and permission control, membership is required for the full service experience.

• DeepWave's audio processing platform stores your membership registration and usage records, including but not limited to account, password, email address, and separated records.
• Your meeting record texts and audio files are securely stored in Azure cloud servers and will never be used for other purposes (including model training). We ensure high security and protect your meeting record files from being used for AI training.
• Your information security is our top priority. We will handle your data carefully and not use it for other purposes.
• Your payment information is processed through Google, Apple, PayPal, or NewebPay's online transaction systems. DeepWave does not access or store your credit card details. Please rest assured.

• The DeepWave audio processing platform is currently hosted on Azure and AWS cloud services, providing high-quality service 24/7 all year round.
• For enterprise users with security restrictions or procurement considerations, we also offer on-premises or private cloud options. Feel free to inquire via email.

Yes, you can download text files and subtitles to your hard drive. We offer export functionality, making it easy to save meeting records to your device for later review or further processing.

Supported file formats include MP3 and WAV, with a size limit of 2GB. The length of audio files depends on your subscription plan.

We sincerely apologize! Please contact us, and our team will assist you as soon as possible.

• Email: service@dwave.cc

You can cancel your subscription at any time, and the method will vary depending on the platform you subscribed through:

Cancel Subscription:

1. Log in to the DeepWave Member Center and navigate to the Subscription Status page.
2. Click "Cancel Subscription."

Android (Google Play Store) Cancellation Instructions:

• Visit the Google Play Store - How to cancel or change subscriptions.

Apple (iOS Devices) Cancellation Instructions:

• Refer to Apple Support - How to cancel subscriptions on the App Store.

PayPal Cancellation Instructions:

• Visit PayPal Help Center - How to cancel a recurring payment or automatic billing agreement.

Important Notes:

• After canceling your subscription, the service will continue until the current billing cycle ends.
• If you have any questions or encounter issues during the cancellation process, please contact the respective customer service for further assistance.

No, refunds are not provided for subscription cancellations.

Canceling a subscription stops automatic renewals for the next billing cycle but does not affect the current paid service period.

Already Paid Services:

You can continue to use the service until the subscription period ends. For example, if your subscription cycle is from the 1st to the 31st and you cancel on the 15th, you can still use the service until the 31st.

No Refund for Unused Portions:

Even if the service is not fully utilized within the subscription period, no refunds will be provided.

Special Refund Situations:

• Some platforms may allow refund applications based on their refund policies. For example, Google Play or App Store’s special refund mechanisms. You can check the following support pages for more information:
• Google Play
• Apple
• PayPal

We use a subscription-based model. For detailed pricing information, please visit our pricing page: https://ink.dwave.cc/