If you didn’t enable live captions during the meeting, the processing time for converting audio to a transcript typically takes less than one-tenth of the meeting’s duration.

If you’ve been waiting longer than that, please contact Meeting Ink support or your account representative for assistance.

No matter whether you're using the Meeting Ink Web version or the mobile app, your recording is saved locally on your device.
If a transcript wasn't generated, it’s usually due to an unstable internet connection.

To fix this, go to your Meeting List, select the meeting, and tap "Retry". The meeting recording will then begin reprocessing and the transcript will be generated.

Yes, that’s possible!

Please inform your IT/network administrator that your company network needs to allow inbound and outbound traffic on port 3478 over both UDP and TCP.

(If your IT team needs to whitelist specific IP addresses, please contact your Meeting Ink account representative for details.)

Yes, you can download text files and subtitles to your hard drive. We offer export functionality, making it easy to save meeting records to your device for later review or further processing.

Supported file formats include MP3 and WAV, with a size limit of 2GB. The length of audio files depends on your subscription plan.